Dear Christopher,

My name is Lalit, and I am an Adobe Executive Escalation team member. I am contacting you regarding your letter to our CEO, Shantanu Narayen.      

Please accept my sincere apologies for the inconvenience you have experienced and the delay in resolving the issue. We will certainly use this to improve our customers' service quality. The appropriate people in management have been notified of your concerns.

We can understand that you tried to cancel the Adobe Stock within 30 days, but you could not cancel it. When you canceled it on 22 October, the system processed the cancellation with the fee (as per the Terms and Conditions):

https://www.adobe.com/legal/subscription-terms.html

As a goodwill gesture, we have processed the total refund of $209.93. This amount will be credited within 5-7 business days in the registered payment method. Please find the breakup of the refund amount:

$29.99*2 months = $59.98
$149.95 -Cancellation Fee


Kind Regards,
Lalit